Terms and Conditions

What to expect in your consultation

Your physiotherapist will ask you questions about your symptoms and then assess the injury. Please bring suitable clothing so your physiotherapist can fully assess and treat the painful area.

For lower back pain please bring both shorts and a vest top so that the Physiotherapist can see the whole of your spine and lower limb.

You are more than welcome to bring a friend or family member if you feel uncomfortable about the examination.  Please feel free to ask any questions that you may have at any time during your session, your Physiotherapist will be more than happy to explain things to you.

Consent to treatment

Our Physiotherapists will not begin any form of objective assessment, or indeed treatment unless you have given your consent. This may be given verbally, or for some interventions such as injections, written consent will be required.

Cancellation Policy 

London Sports Physio Limiteds policy is that appointments cancelled with less than 24 hours’ notice will be charged at the full cost of the appointment. Please note that insurance companies do not pay for appointments that are not attended and these will need to be paid in full by the client.

Referrals 

When required we will recommend referral to a third party. We will provide you with a referral letter, after which the responsibility is on you to arrange an appointment with them. Once under their care you will be bound by the terms and conditions of that third party and we undertake no liability with respect to that third party.

Direct Payments

When you are required to pay the full cost of your treatment this can be done via the website or we can take payment by credit/debit card or cash payment on the premises at the time of each appointment.  We can also provide you with a full receipt by email if you need to reclaim this charge from your insurer.

Medical Insurance and Payments

We will invoice the relevant insurance provider for the cost of your treatment; however, you are still liable for the payment of our fees in full. To enable us to do this we would need you to provide us with your insurance membership details, policy number and a valid-pre-authorisation code for the proposed treatment along with your personal details including address, date of birth and contact details.

(It is important to note that, depending on your individual policy, your private medical insurance may not cover all of our fees; this could be the result of an excess payable on your policy, or that your policy may not cover certain treatments).

Please be advised that once your insurance policy allowance has been exhausted or our claim has been rejected for whatever reason, you will be liable for any balance in payment and as such will be invoiced directly to you from London Sports Physio Ltd. We will send invoices via email or can post if preferred, this will include methods of payment and we can also send STRIPE links which appear as an SMS text.

Late Payment

Any on-going treatment may be suspended or cancelled if our fees and expenses are not paid in full when due. In the unfortunate event that we need to enforce payment from you, you will be liable for all the incurred costs.